Keep our business applications and users running — first-line helpdesk and application troubleshooting for our English-speaking teams and clients. Fluent English required.
You will support colleagues and customers using AIDC applications: investigate issues, fix what you can (config, data, access), escalate real bugs with clear reproduction steps and keep documentation up to date. This role works directly with English-speaking staff, clients and international systems, so strong spoken and written English is required — Lao is a plus, not a requirement.
What you will do
- Provide first- and second-line support for business applications to English-speaking staff and clients
- Troubleshoot user issues: access, data, configuration and connectivity
- Escalate defects to developers with clear reproduction steps
- Maintain knowledge base, runbooks and asset/account inventory in English
- Support onboarding: accounts, devices and application training for international staff
What we look for
- Fluent English (spoken & written) — required, this role supports English-speaking staff and clients
- 1+ year in IT support, helpdesk or application support
- Basic SQL (PostgreSQL / MS SQL Server) and log reading to investigate issues
- Windows/macOS and basic networking knowledge
- Service mindset and clear communication
Nice to have
- Lao or Thai language skills
- Monitoring dashboards (Grafana, Sentry)
- Docker basics
- Scripting basics (PowerShell/Bash)
- ITIL Foundation certificate
How hiring works
- 1Apply with CV
- 2Team Lead / Director review
- 3Interview
- 4Offer