Keep our business applications and users running — first-line helpdesk, application troubleshooting and escalation to dev teams.
You will support colleagues and customers using AIDC applications: investigate issues, fix what you can (config, data, access), escalate real bugs with clear reproduction steps and keep documentation up to date.
What you will do
- Provide first- and second-line support for business applications
- Troubleshoot user issues: access, data, configuration and connectivity
- Escalate defects to developers with clear reproduction steps
- Maintain knowledge base, runbooks and asset/account inventory
- Support onboarding: accounts, devices and application training
What we look for
- 1+ year in IT support, helpdesk or application support
- Basic SQL (PostgreSQL / MS SQL Server) and log reading to investigate issues
- Windows/macOS and basic networking knowledge
- Service mindset and clear communication in Lao; basic English
Nice to have
- Monitoring dashboards (Grafana, Sentry)
- Docker basics
- Scripting basics (PowerShell/Bash)
- ITIL Foundation certificate
How hiring works
- 1Apply with CV
- 2Team Lead / Director review
- 3Interview
- 4Offer